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Mr. Robert Montano First Chairman of Naparima Bowl

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Guest Relations ~ FAQ

Address
Naparima Bowl is located at No. 19-21 Paradise Pasture, San Fernando, Trinidad, W.I. adjacent to the San Fernando General Hospital and south of the main city centre district. The existing site consists of 1.344 hectares with appropriate dimensions of 165.3m in the east-west direction and an average of 75m in the north south direction with a northern neck forming the entrance access off Lady Hailes Avenue. Approximately half of the site is relatively flat with the western side rising sharply into the hill. The auditorium and outdoor amphitheatre are built into the hill on this side, hence the nomenclature of the Bowl.

The open areas on the site are pleasantly planted with several mature trees which offer shade for the parking areas. There are three paved vehicular driveways. All the driveways can be resurfaced if retained in the major redevelopment to come.
​Aisles
For safety and as a courtesy to other ticket holders, please do not sit or stand in the aisles. Aisles should be kept clear at all times. We ask that you comply with these policies. Any patron not in compliance is subject to ejection.

Alcohol Management
For some events at Naparima Bowl, alcoholic beverages are available for purchase. All guests under the age of 21 may be required to show ID to purchase alcohol. Guests are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside Naparima Bowl. Management reserves the right to refuse the sale of alcohol to any guest.

Animals
Naparima Bowl has a strict policy towards animals on the premises and therefore does not allow animals or pets at Naparima Bowl under normal circumstances, with the exception of service animals such as guide dogs. A service animal is defined as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability.

ATMs
Most of our nation's Banking institutions, including RBC, Scotia Bank, FCB Bank,  Sagicor and others, have branches and ATM locations in the southern area so our customers would have access to their money. 

Bag Searches
Naparima Bowl asks all guests to arrive early and travel light. All persons and bags are subject to search. Bags that have passed inspection must fit comfortably under your seat. Oversized bags are prohibited. Naparima Bowl does not provide an area to check bags, coats or any other personal belongings. We are not responsible for any property that is lost, stolen, or damaged.

Binoculars
You are more than welcome to bring a pair of binoculars with you to Naparima Bowl to enhance your overall experience.

Bottles and Containers
Outside food and beverages, including water, are not permitted in Naparima Bowl at any time.

Box Office
​The Box Office number is (868) 657-8770
However, for Box Office Information please call Naparima Bowl at (868) 652-4704 or (868) 652-2526

Broken Seat
If your seat is broken, please contact the nearest Usher, Security Officer, or Guest Relations Representative for further assistance.

Cameras
During performances at Naparima Bowl no form of Flash Photography is not permitted. Taking photos during events is distracting not only to the performers, but your fellow patrons as well. Video cameras/recorders are strictly prohibited. This policy will be strictly enforced. For concert events, this policy is at the discretion of the artist. Please call Ms. Jean Kennedy at 652-2526/652-4704 Ext. 113, any weekday during normal business hours, for more information.

Cancelled/Postponed Events
In the rare event that an event is postponed or cancelled at Naparima Bowl, please visit the Event or Schedule Link, on the Naparima Bowl website, specific to the event you possess tickets to for more information, or for further information please contact Ms. Jean Kennedy at (868) 652-2526. 

Coat Check
Naparima Bowl does not provide an area to check coats or any other personal belongings. We are not responsible for any property that is lost, stolen or damaged.

Code of Conduct
We ask all guests to be respectful of others around them. Any guest who interferes with the enjoyment of another individual during an event is subject to ejection from the building. During performances we ask all guests to remain seated for the duration of the performance. Depending on the demographics of certain events (such as concerts), standing may be accepted as normal protocol. Guests are permitted to stand if the majority of the audience is doing the same. Some entertainers will instruct the Naparima Bowl staff not to ask anyone to sit down during their performance. Standing on seats or any other building structure is not permitted and may result in ejection from the event.
Directions
Naparima Bowl is located at No. 19-21 Paradise Pasture, San Fernando, 
Trinidad, W.I. 

Wheelchairs
Upon arriving at Naparima Bowl, please ask a staff member or an Usher for assistance. Please be aware that our staff will not remain with the patron during the event. Patrons who need to remain in their wheelchair for the duration of the eventshould speak to an Usher.

Door Opening Times
Doors for events at Naparima Bowl open one hour prior to event start time.

Dress Code
Unless otherwise noted, Naparima Bowl does not have a formal dress code. We do ask, however, that you use your best personal judgment when dressing for an event.
Emergency Contact Numbers
The best way to be contacted during an emergency is to set your cell phone to vibrate.

Employee Recognition
Naparima Bowl is proud of its commitment to customer service and we are pleased when we hear of employees who perform their duties in an exemplary manner. If you would like to give any of our employees special recognition please send us an e-mail via our contact us​

Employment Opportunities
To find out about employment opportunities at Naparima Bowl , please click the Link or call (868) 652-2526 Ext. 102

Food and Beverage
Outside food and beverage, including water, is prohibited from Naparima Bowl , however, there are food concessions once inside. If you have a medical condition that requires you to bring in outside special food and beverages, please contact Ms. Jean Kennedy at (868) 652-2526 Ext. 113 any weekday during normal business hours, prior to your event.

Guest Services
Naparima Bowl is committed to providing a safe and enjoyable atmosphere. Any guest in need of assistance during an event should seek an Usher, Security Officer, or Guest Relations Representative.

History of Naparima Bowl
In 1948, San Fernando and Port-of-Spain co-ordinated to host the first national Music Festival, which was held at the Borough House on St. Vincent Street. It was then that the need for a cultural centre in the South became a priority. 
During the 1950s, prominent cultural activist, Mr. Robert Montano along with Ms. Grace Abdool and others petitioned the Government to build a concert hall. They were granted a parcel of land at Paradise Pasture, known as the "Tray", an old building called the Drill Hall, and $138,000 for construction of the concert hall. The hall was officially opened on August 27th 1962, three years after the sod was turned, at a final cost of $450,000.00. Mr. Montano would become the first Chairman, and Ms. Abdool the first Manager.

The Bowl proved to be a popular venue and the schedule was always full, with year-round activities ranging from comedy shows and school plays to Kiddies Carnival and calypso tents. Many local acts had their beginnings at Naparima Bowl and still frequent the hall today.

Fifteen years later, the Bowl was ravaged by an electrical fire which completely destroyed the auditorium . For nine years all efforts to reconstruct the Bowl went unrewarded until 1988, when A.N.R Robinson agreed to restore the Bowl to a tune of $10,000,000.00. On March 23rd 1988, The Honourable A.N.R Robinson laid a column to mark the start of the works. The renovated Bowl re-opened to the public on October 20th 1990, during a gala opening ceremony. The renovations included air-conditioning, a fire-proof curtain, and computerized lighting and sound systems. A concrete sculpture was also erected in the courtyard as a gift from Dr. Ralph Baney, himself from San Fernando.

In May of 2005, more disaster struck, this time by flooding, after heavy rainfall leaked through the roof, damaging a large portion of the hall. Temporary renovations were made to the stage in order to accommodate concerts during the CARIFESTA IX celebrations. It was a little over two years before the Bowl was reopened. The cultural climate suffered greatly during this time, and some even expressed that it came to a standstill.  The restoration brought back the ambiance of the nineteen ninties along with the integration of today's technology.Today the Bowl is still up and running, and will be celebrating their 50th Anniversary on August 27th, 2012. May it continue to be a source of pride as it nurtures and promotes the talents and hopes of the next generation.
To learn more about the fascinating history of Naparima Bowl  Showplace of the San Fernando, please Click Here...

Inclement Weather
Naparima Bowl rarely cancels or postpones events due to inclement weather. Should a decision be made to cancel or postpone an event, this information will be posted, as soon as we receive it, on our website. Please continue to check our website and call our main information telephone line for the latest, up-to-the-minute information.

Lost and Found
Please contact our Office at (868) 652-2526 to inquire about the possible recovery of any lost items. If you have lost an item while at an event, please speak to any Guest Relations representative for assistance.

Lost Children
If you are to become separated from your child during an event, please seek the nearest Usher, Security Officer or Guest Usher for assistance. It always helps if your child knows or has his or hers parents cell number with them.

Lost Tickets
If you have lost your tickets or they have been stolen before your event takes place, please return to your point of purchase for further assistance (868) 652-2526.

Messages
Unfortunately, due to the overwhelming number of requests that Naparima Bowl receives, as well as time constraints during performances and events, we are not able to accept personal messages of any kind.

Renting Naparima Bowl 
Naparima Bowl is the perfect place to host your next event. For more information on hosting your event, party, rehearsals etc., please call (868) 652-2526 Ext113, email jean.kennedy@naparimabowl.com or click on VENUE RENTALS.

Restrooms
Naparima Bowl has male and female restrooms located on the eastern and western side of the auditorium compound.

Schedule of Events
Naparima Bowl updates our Event Calendar as soon as events are confirmed. Please visit our current SCHEDULE  or Event Calendar.

Seating Capacity
For most events, the SEATING CAPACITY  is approximately 500 and 2,500 in the Amphitheatre.

Seating Chart
You may access our detailed SEATING CHART  by visiting our seating chart page. Naparima Bowl is committed to providing a safe and enjoyable atmosphere. 

Security
Naparima Bowl is committed to providing a safe and enjoyable atmosphere. Any guest in need of assistance during an event should seek an Usher or Security Officer.
Signs and Banners
Signs and banners are permitted into Naparima Bowl once they relate to a performance.

Smoking
In compliance with the Naparima Bowl regulations, there is no smoking permitted anywhere in Naparima Bowl . This policy is strictly enforced. Violation of this regulation is grounds for ejection. Furthermore, all exits are final and Naparima Bowl does not allow for smoking passes. 

Standing
During some concerts, the artists may request that guests be permitted to stand immediately in front of their seats during the entirety of the performance. On those occasions, standing guests shall continue to be respectful of others around them and avoid blocking the view of other guests. Standing on seats or any other building structure is not permitted and may result in ejection from the event.

Strollers
Naparima Bowl does provide a free stroller check for all patrons; however, the Naparima Bowl is not responsible for any damaged, lost or stolen strollers and items. If you need to check your stroller during an event, please speak with an Usher upon your arrival.

Temperature
For most events, the average temperature inside Naparima Bowl ranges between 68 and 72 degrees. Due to logistics and artist requests, the temperature may vary greatly for some events. The artist may also ask us to adjust the temperature to their liking so that they are more comfortable for their performance.

Temporary Disabilities
If you have a temporary disability/injury and you have already purchased tickets to an event, please call 652-2526, Monday through Friday from 9:30 a.m-4:30 p.m. and we will make the necessary arrangements for you to attend the event in a comfortable and enjoyable manner. When calling, please have the event, date, section, row, and seat available.
Upcoming Events Calendar
We update our Upcoming Events Calendar daily the moment we receive confirmation that an event is taking place at Naparima Bowl . The best way to obtain upcoming event information is by checking our website on a regular basis.

Code of Conduct
• Guests shall be respectful of others around them.
• Guests shall avoid blocking the view of other guests.
• During some concerts, the artists may request that guests be permitted to stand immediately in front of their seats during the entirety of the performance. On those occasions, standing guests shall continue to be respectful of others around them and 
   avoid blocking the view of other guests.
• Guests shall not interfere with the event or the performers in any way.
• Guests shall refrain from using foul/offensive language, fighting, obscene gestures, throwing objects and engaging in other behavior detrimental to the experience of other guests.
• Guests shall adhere to the instructions and directions of theatre staff.
• Guests shall not stand on seats or any other building structure.
• Guests shall not block the aisles.
• Guests shall not occupy a seat or remain in an area for which they do not possess a valid ticket and shall provide their ticket  upon request.
• As required by the law of Trinidad &Tobago, guests shall not smoke anywhere in our facility.
• Guests who consume alcoholic beverages shall do so in a responsible manner.
• Guests are encouraged to report inappropriate or offensive behavior to an Usher or to a Security Officer. 
• Guests shall comply with requests from Naparima Bowl staff regarding theatre operational and emergency procedures.

The Naparima Bowl staff has been trained to intervene when deemed necessary and to use their best discretion to help ensure that guests who ignore the Code of Conduct do not interfere with other guests' ability to enjoy an event. Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest.

We thank you for your cooperation.